Warranty Policy: Odyssey will honor Brand New Odyssey products purchased from all Authorized Odyssey Dealers. We are not responsible for any item “New or Used” purchased from unauthorized dealers, websites or auction sites. Odyssey is not responsible for actions of any employee, authorized dealer employees or unauthorized dealers, websites or auction site employees. The warranty policy also does not cover B-stock items or any of our products that were purchased used.
- Carpet cases – 1 year against manufacturer’s defects.
- DJ bags – 1 year against manufacturer’s defects.
- LED facade, Electronics, ColorKey, Flight FX LED components, etc. – 90 days against manufacturer’s defects.
- FZ (Flight Zone) & FR (Flight Ready) cases – Limited Lifetime against manufacturer’s defects.
- FFX cases – Limited Lifetime against manufacturer’s defects/craftmanship of the case. Any electronic component/part of the case has a 90-day warranty.
- KROM cases – 90 days against manufacturer’s defects.
- L-Stands and metal product accessories – 90 days against manufacturer’s defects.
- Scrim Werks products – 90 days against manufacturer’s defects.
- Speakers and lighting stands LTS, LTP, etc. – 1 year against manufacturer’s defects.
- Vulcan cases – Limited lifetime warranty against craftsmanship.
Note: Warranty only applies to the original purchaser of the product and only when the product was purchased through an authorized Odyssey dealer. Do not contact us at Odyssey Cases headquarters directly if you have any warranty, return, refund, exchange, or credit inquiry. Please consult the Authorized Odyssey Dealer you purchased the product from and the dealer will contact us regarding the matter as necessary. Note that some dealers may offer separate warranties that do not coincide with that of Odyssey’s.
Conditions that will not be covered by our warranty: Product degradation caused by extreme weather conditions. Improper use, placement or transport of the case including aggressive treatment or other mishandling by airport personnel. Any product modifications including attempts to self-repair any damage such as cracks, scratches, and dents through parts replacement, adhesives, screws, paint, etc. Wear-and-tear parts (foams, moving parts, hardware, carpet, paint, finishes).
- Moving Parts – Moving parts (latches, hinges, wheels, etc.) may not be covered under the warranty due to the nature of daily wear-and-tear. Moving parts defects will be reviewed and evaluated at our discretion.
Carpeted and ATA style facades and fold-out tables, stands, and tables: Warping of the wood material over time or due to over exposure to heat, moister, and/or pressure or weight stress while in storage is not covered under the warranty.
Custom cases: Other than standard components, all custom components are not covered under the warranty. Please contact or bring your Odyssey product to the authorized dealer you purchased from to get your warranty process started.
Bags:Odyssey/OdyUSA’s limited one year warranty on our entire series of bags extends to the original owner who made the purchase through an Odyssey/OdyUSA authorized dealer. Warranty is valid only on purchases made in the USA.
It is your responsibility to ship (by freight or by postage paid) your item to us for repair. Odyssey will repair any item that is damaged due to defects in materials or workmanship. We will honor the repair and ship back via ground freight at no additional cost to you. If, for any reason, we are unable to repair the bag, a new replacement of the bag or a replacement bag with similar value may be offered. In the events where our warranty does not apply, we will provide you with an estimate of the repair and the return shipping cost.
Warranty does not cover cosmetic damages or damages such as broken handles, straps, zippers, and wheels resulted from normal wear and tear, abuse, or misusage such as packing your bag beyond what it was intended for. Damage caused by airline mishandling and other transit damage, incidental or consequential are also not covered. Transit damage claims should be filed against the carrier. Coverage does not include compensation for loss of time, loss of usage, and loss of contents inside the bag.
Our limited warranty only applies to products that were purchased from an authorized Odyssey/OdyUSA retailer. Store your receipt in a safe place. Receipt record will be needed to verify your warranty coverage and as a proof that your purchase was made with an authorized USA Odyssey/OdyUSA retailer.
Discontinued products: No warranty on discontinued products.
Applies to Odyssey Authorized Dealers Only:
Refunds/RA Request: The issuing of an RA does not mean you will be given an instant credit for the product being returned. Odyssey must inspect and determine, at our discretion, if the reason for the return falls under our policy and guidelines and qualifies for a credit, repair or replacement. All merchandise sent in to Odyssey must have the issued RA number written clearly on the outside of the box. Also, a brief written description of the issue inserted into a packing slip envelope on a full 8.5″ x 11″ paper or standard envelope placed inside and outside of the box.