Frequently Asked Questions
How do I check to see if an order I placed with a dealer has shipped out?
Please contact the dealer who you placed the order with for order status or tracking info.
Can I return my custom built case if I do not like it?
Custom cases are not returnable. Custom cases must be sketched and signed off by the customer.
How long does it take to make a custom ATA or carpet case?
We strive to complete your case as quickly as possible. Please contact our sales rep for an estimate lead time when you place your order. However, the average time for standard custom case is 7-10 working days and full custom case is about 14 working days (from the day the purchase order is received). Given the time frame, we guarantee you won’t be disappointed of the quality you will be receiving.
Who do I call if there is an error on my order?
Call the retailer who you ordered it from originally or your salesperson.
How much will it cost to ship my product(s)?
Freight costs are determined by the following criteria: weight, dimensions, location, residential or commercial address, and miscellaneous charges by the shipping company.
What is the warranty on my product(s)?
For the complete warranty policy, please visit our warranty page.
Can I return my case directly to Odyssey?
We cannot accept returns directly from retail customers. For returns or exchanges, please visit the retail store where you purchased your Odyssey product.
Can I custom order a case from you?
For custom Odyssey carpet covered cases contact your favorite dealer to get a quote. For custom Flight ATA cases, please refer to the BC cases website www.bccases.com for instructions on how to obtain a quote and purchasing instructions as well.
Can I check my KROM case in at the airport?
KROM cases are not ATA approved and are likely to sustain damage. We advise taking it onboard as a carry-on.
Can I buy directly from Odyssey?
We are a manufacturer and do not sell directly to the public. Please visit our Odyssey Dealer Locator page to help you find your local dealers.
What is the return/exchange policy on the replacement front case panel?
All replacement panel sales are final. No refund or exchange. Prior to shipment, we will email you photos of the actual panel for verification and confirmation.
What is Proposition 65?
In California, Proposition 65 requires all businesses to provide warnings (via labels or signs) about significant exposures to chemicals may cause illness. You may find Prop 65 warning at places like theme parks, restaurants, malls, and on the stuff you purchase. For more information and understanding of Prop 65, please visit this site.